EmCare has more than 10,000 clinicians serving communities across the country and we want to share their stories with you. Get to know these hard-working, difference-makers right here with our monthly “Clinician of the Month” blog post. Do you know a clinician who should be featured? Email email@example.com!
Dr. Matthew Carrick is the Site Medical Director for The Medical Center of Plano in Plano TX.
This shining account of Dr. Carrick’s character and professionalism was written by EmCare’s Acute Care Surgery CEO, Dr. John Josephs.
Matt Carrick not only exemplifies the mission of EmCare through superior physician service but embodies the characteristics of a true visionary and leader within the Acute Care Surgery organization.
One of Matt’s many demonstrations of compassion is his tremendous ability to communicate with establishing patient and family trust during difficult situations. By demonstrating his character to patients and family, he has instilled in the nurses, fellow physicians and staff this same character which has impacted significantly the rate of organ donation at The Medical Center of Plano. This particular element of his character and ability to collaborate with the entire medical staff has driven the Acute Care Surgery Trauma Team at The Medical Center of Plano to advance the end of life patient care management as well as impact the community and the lives of others through increasing the availability of viable organs for donation. Through his leadership The Medical Center of Plano has become the leading facility for organ donation in the Region even though by volume they are not the highest volume or acuity facility.
Matt graciously extends his service beyond his physician-patient scope of practice to one of leadership and collaboration with the entire medical director team within Acute Care Surgery. As Acute Care Surgery has expanded its service to institutions across the nation, Matt has been instrumental in offering a front-line perspective to other hospitals seeking trauma designation.
He also serves as a mentor and a resource to both our seasoned professionals and our aspiring future physician leaders.
“In Case You Missed It” is a weekly roundup of popular healthcare headlines.
Does Provider Dress Code Impact Patient Experience? Physician attire and appearance is an area that many organizations discuss and, in some cases, struggle to define. Read more: http://ow.ly/BVvk0
Clinical Hot Topics-Pit Crew CPR: During complex, high-intensity processes, even simple activities can be difficult. That's why Dr. Howie Mell recommends the three P’s for success.
When a doctor lands in the ER with a tube down his throat, he learns a thing or two. This doctor gets a new perspective when he's on the other side of the stethoscope in this Washington Post article.
The Things We Say to our Patients that We Should be More Tactful About. With the increased focus on patient satisfaction and improving the healthcare experience, how we communicate with our patients is becoming more important than ever. Read more at HospitalMedicine.org.
Ebola Death Toll Is More Than 2,900, W.H.O. Says: Here's the latest news on the Ebola outbreak.
Doctors Need More Quiet Time. Dr. Wes Fisher shares his views on setting boundaries in the hospital in this post on KevinMD.com.
Join us at these upcoming events!
10/2: Emergency Ultrasound Consultants and EmCare present the Ultimate Ultrasound Course. This one day agenda, features an introduction to Emergency Ultrasound scanning that exceeds ACEP criteria. Click here for details.
Visit us at these upcoming conferences!
9/30: TCAA 17th Annual Conference
10/11: Anesthesiology 2014 Booth 2136
10/12: ACOEP-The Edge Booth 36
10/27: ACEP 2014 Booth 1611
Since 2010, EmCare has maintained a strong partnership with Studer Group to improve clinical and operational results for our client hospitals. As a result of this partnership, Studer Group has provided access to exclusive content only available on StuderGroup.com. Each month, one of Studer Group's insightful articles will be made available to Emcare.com blog readers. For more information about EmCare's partnership with Studer Group, click here. For more exclusive content, including webinars, learning labs, networking opportunities and more, visit StuderGroup.com.
PROVIDER DRESS CODE AND ITS IMPACT ON PATIENT EXPERIENCE
By: Dan Smith, MD, FACEP
Copyright 2014 by Studer Group, reprinted with permission.
Physician attire and appearance is an area that many organizations discuss and, in some cases, struggle to define. Several factors come into play such as, variations in appearance, generational differences, business casual as commonplace, organizational branding without being overbearing on individuality and so on.
Although more commonly deployed for staff and non-physician positions, dress and attire standards are not a new concept. We find that many organizations have moved to uniform color codes for ease of identification of certain staff positions and have adapted stricter guidelines around dress code, including covering of tattoos.
The literature also suggests that this topic is being addressed across the industry. The common theme is professionalism. One Emergency Medicine study found that formal attire vs. scrubs was not associated with a significant difference in patient satisfaction or perception of professionalism. Another study published in an Archives Internal Medicine article suggests that certain physician appearances conjured "negative" perception.
Patients look for physician appearance to be one that garners trust and assuredness. As an example, a surgeon who meets a patient at surgical clinic with clean, ironed, hospital-issue scrubs is perceived as professional and dress-appropriate. Why? Because a patient associates a surgeon in their professional work attire, which often times include scrubs. On the other hand, a surgeon in fashion-distressed jeans and an open collar shirt with psychedelic design might be perceived as too casual to an anxious patient who faces a major surgery.
Let's say that a provider says, "I don't care about the patient's preference of my appearance or attire". But what if the doctor knew that their appearance and attire might alter a patient's perception, particularly in a negative way? What if we were aligned and committed enough to an organization that we put our individual preferences on hold during the care hours? What if the patient's anxiety reduced when they saw a professional-appearing physician who exuded confidence? What if uniform dress reflected "team", "collaboration" and reduction of variance? That is the essence of dress code.
My thoughts and coaching on this as a practicing physician are as follows:
- Patients are the focus of what we do in healthcare. I am more than willing to be professionally dressed if it helps my patient have a better experience under my care.
- We are professionals in a high stakes, high impact arena. Patient opinion and perception of professionalism should guide our approach.
I would say, though, that we don't want a "cookie-cutter" mandate, like male physician hair parted from the left to the right, hair 1 cm above ear and Johnston-Murphy loafers only! My feeling is what we do in healthcare holds us to a higher standard. The precise dress code and attire your practice embraces is a decision that each group must make and embrace. I hope this content helps you make an informed decision.
Physician engagement and buy-in is an important step to ensuring everyone is on board with changes in policy, such as new physician attire and appearance. Several resources that can assist include:
My colleagues, Doctors Stephen Beeson and Jay Kaplan also discuss the importance of aligned, engaged and fully integrated physicians during Studer Group’s Physician Partnership institute. Attendees gain the tools, tactics, behaviors, and best practices that are proven to increase physician satisfaction, improve patient compliance and gain market share through a collaborative partnership with physicians. Click here to learn more.
- The Journal of Emergency Medicine, Vol. 29, No. 1, pp.1-3, 2005
- Gjerdingen, Simpson, Titus, Patients’ and Physicians Attitudes Regarding the Physician’s Professional Appearance. Arch Intern Med. 1987; 147(7): 1209-1212.
Hosted by Al Sacchetti, MD, FACEP as moderator, Don’t Blink or You Will Miss It - Clinical Hot Topics can feel much like the “speed dating” of training presentations. The 12 hyper-paced presentations covered a wealth of information for the 2014 EmCare Leadership Conference attendees. Each week, we’ll publish highlights from select clinical hot topics presented at the conference.
By Howard Mell, MD, MPH, CPE
During complex, high-intensity processes, even simple activities can be difficult. Participants have little to no concept of time and limited ability to synchronize and time tasks. So any necessary interruptions should be engineered and linked activities heavily choreographed to minimize the impact from a loss of temporal awareness. Dr. Mell recommended the three P’s:
PREPARE - set up equipment for ease of use
PLAN - define and assign roles, set up contingencies
PRACTICE - you can’t set this up “on the fly”
These three steps can help achieve high-performance under high-pressure.
This article was originally published on BeckersHospitalReview.com and is republished with permission.
By DIGHTON PACKARD, CMO, EmCare
While CMS announced the new effective go-live date for ICD-10 is Oct. 1, 2015, it's important providers not put off the training and other preparations require to prepare their organizations for the ICD-10.
In April, the HHS announced that it was delaying CMS' implementation of ICD-10. Oct. 1, 2014 was no longer the "go live" date.
The delay came as a surprise to many in the healthcare community. Providers and payers had already invested millions of dollars in software updates and staff training to be ready for Oct. 1. Now what? Continue reading at Becker's Hospital Review.>>